{"id":8869,"date":"2024-06-11T20:04:07","date_gmt":"2024-06-11T18:04:07","guid":{"rendered":"https:\/\/sintra.eu\/suite-omnichannel-hub\/soh-o2o-module-online-to-offline\/"},"modified":"2024-10-09T12:37:45","modified_gmt":"2024-10-09T10:37:45","slug":"soh-o2o-module-online-to-offline","status":"publish","type":"page","link":"https:\/\/old.sintra.eu\/en\/soh-o2o-module-online-to-offline\/","title":{"rendered":"SOH O2O Module (Online to Offline)"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”4.25.1″ _module_preset=”default” background_image=”https:\/\/sintra.eu\/wp-content\/uploads\/2024\/06\/Omnichannel-Customer-Experience-res.jpg” custom_padding=”150px||150px||true|false” global_colors_info=”{}”][et_pb_row _builder_version=”4.25.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.25.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.2″ _module_preset=”default” text_text_color=”#FFFFFF” text_font_size=”22px” header_2_font=”|800|||||||” header_2_text_color=”#FFFFFF” header_2_font_size=”44px” header_5_font=”|800|||||||” header_5_text_color=”#ff5100″ header_5_font_size=”14px” width=”50%” width_tablet=”” width_phone=”” width_last_edited=”on|phone” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

O2O (Online to Offline), an omnichannel customer experience<\/strong><\/span><\/h1>\n

The integrated solution to best manage the company’s physical and digital processes<\/p>\n

[\/et_pb_text][et_pb_button button_url=”#vantaggi” button_text=”Find out more” _builder_version=”4.25.1″ _module_preset=”default” custom_button=”on” button_use_icon=”off” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.25.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_row _builder_version=”4.25.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.25.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.25.1″ _module_preset=”default” text_line_height=”2em” width_tablet=”50%” width_phone=”50%” width_last_edited=”off|desktop” global_colors_info=”{}”]<\/p>\n

What is O2O (Online to Offline)?<\/h2>\n

The meaning of the O2O (Online to Offline) <\/strong> module allows you to integrate the physical and digital, allowing your customers to be constantly in contact with the brand, when they want, in the space they want. Thanks to this module of the SOH (Suite omnichannel hub)<\/a> solution, your customers will be able to reach you through every corporate touchpoint, for example with Click and Collect<\/strong>, therefore ordering from your ecommerce and picking up the products in the physical store, giving them greater comfort and an extremely personalized shopping experience, thus allowing greater brand loyalty and a very high level customer experience<\/a>. <\/strong><\/p>\n

[\/et_pb_text][et_pb_button button_url=”#contattaci” button_text=”Request a DEMO” _builder_version=”4.25.1″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.25.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.25.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.25.1″ _module_preset=”default” text_line_height=”2em” width_tablet=”50%” width_phone=”50%” width_last_edited=”off|desktop” global_colors_info=”{}”]<\/p>\n

The incidence of B2C e-commerce purchases on total retail<\/h2>\n

For years now we have been partners of the “Digital Innovation” Observatories of the Politecnico di Milano, assiduously participating in every event, to guarantee even more value in the omnichannel experience of our customers, with reports, market research and continuously pursuing the best news and opportunities in this sector.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.25.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.25.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/sintra.eu\/wp-content\/uploads\/2024\/06\/Incidenza-acquisti-ecommerce-B2C-2025-2023.png” title_text=”B2C e-commerce purchases incidence 2025-2023″ align=”center” _builder_version=”4.25.1″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ module_id=”advantages” _builder_version=”4.25.1″ _module_preset=”default” background_color=”#f0f0f0″ background_enable_image=”off” custom_padding=”|0px||||” global_colors_info=”{}”][et_pb_row _builder_version=”4.25.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.25.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.25.1″ _module_preset=”default” text_font_size=”18px” text_line_height=”2em” global_colors_info=”{}”]<\/p>\n

O2O Features for Customer Experience<\/h2>\n

 <\/p>\n

The meaning of Online to Offline<\/a>, as the name of the module suggests, is to adopt omnichannel solutions, allowing the customer to stay in close contact with the brand, eliminating space-time barriers, which will allow them to receive information, purchase, make a return, with the greatest possible comfort, building a stimulating and engaging customer journey. Our O2O module in particular allows you to enable all processes between physical channels and digital channels. <\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ _builder_version=”4.25.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.25.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Click & Collect ” image_icon_width=”80px” content_max_width=”260px” _builder_version=”4.25.1″ _module_preset=”default” header_level=”h3″ header_font_size=”20px” header_line_height=”1.5em” text_orientation=”center” global_colors_info=”{}”]<\/p>\n

Also known as BOPIS (Buy Online – Pick Up In Store), it is a method by which the customer can order online and collect the product in store.<\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.25.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Order in Store” image_icon_width=”80px” content_max_width=”260px” title_last_edited=”off|desktop” _builder_version=”4.25.1″ _module_preset=”default” header_level=”h3″ header_font_size=”20px” header_line_height=”1.5em” text_orientation=”center” global_colors_info=”{}”]<\/p>\n

Another omnichannel strategy that allows you to order products not available in the store directly from the store, through the unified stock.<\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.25.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Ship from store” image_icon_width=”80px” content_max_width=”260px” _builder_version=”4.25.1″ _module_preset=”default” header_level=”h3″ header_font_size=”20px” header_line_height=”1.5em” text_orientation=”center” global_colors_info=”{}”]<\/p>\n

It allows you to send the goods directly from the warehouse, thus avoiding any unavailability.<\/p>\n

[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ _builder_version=”4.25.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.25.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Return in store” image_icon_width=”80px” content_max_width=”260px” _builder_version=”4.25.1″ _module_preset=”default” header_level=”h3″ header_font_size=”20px” header_line_height=”1.5em” text_orientation=”center” global_colors_info=”{}”]<\/p>\n

Also called BORIS (Buy Online – Return In Store) it allows the customer to return an unwanted item to any physical store, facilitating the management of returns.<\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.25.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Curbside Pick Up” image_icon_width=”80px” content_max_width=”260px” title_last_edited=”off|desktop” _builder_version=”4.25.1″ _module_preset=”default” header_level=”h3″ header_font_size=”20px” header_line_height=”1.5em” text_orientation=”center” global_colors_info=”{}”]<\/p>\n

Similar to Click and Collect, you order online and after notifying the store, an agreement is made to find a convenient and fast delivery point for the customer, who in most cases will not even have to get out of the vehicle.<\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.25.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Picking, packing and label printing interface” image_icon_width=”80px” content_max_width=”260px” _builder_version=”4.25.1″ _module_preset=”default” header_level=”h3″ header_font_size=”20px” header_line_height=”1.5em” text_orientation=”center” global_colors_info=”{}”]<\/p>\n

It is a solution designed for the correct logistics management of the warehouse, ordering and coordinating all the processes prior to shipping.<\/p>\n

[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.25.1″ _module_preset=”default” background_enable_color=”off” background_enable_image=”off” custom_padding=”|0px||||” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.25.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.25.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.25.1″ _module_preset=”default” text_font_size=”18px” text_line_height=”2em” global_colors_info=”{}”]<\/p>\n

Unified Click & Collect<\/h2>\n

This feature, also called BOPIS (Buy Online Pickup In Store), allows you to buy online and then physically pick up the goods in a store. If the goods are already available in the store, it will be possible to avoid shipping, bringing an advantage to the customer by reducing shipping costs and the waiting time related to receiving the order, thus creating a barrier-free bond with the customer, for a high-level customer experience. OPERATIONAL EFFICIENCY GUARANTEED<\/strong><\/span> Find out how to improve the management of your orders and make your company more efficient.[\/et_pb_text][et_pb_button button_url=”https:\/\/sintra.eu\/order-management-system-per-una-customer-experience-di-qualita\/” button_text=”Find out more” _builder_version=”4.25.1″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.25.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/sintra.eu\/wp-content\/uploads\/2024\/06\/click-and-collect-Customer-experience.png” alt=”Pimcore Product Catalog Management” title_text=”click and collect Customer experience” _builder_version=”4.25.1″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.25.1″ _module_preset=”default” background_color=”#f0f0f0″ background_enable_image=”off” custom_padding=”|0px||||” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.25.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.25.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/sintra.eu\/wp-content\/uploads\/2024\/06\/Gestione-resi-customer-experience-Sintra-Digital-Business.png” alt=”Pimcore price management” title_text=”Sintra Digital Business customer experience returns management” _builder_version=”4.25.1″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.25.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.25.1″ _module_preset=”default” text_font_size=”18px” text_line_height=”2em” global_colors_info=”{}”]<\/p>\n

Return in store, Return in store<\/h2>\n

Also called BORIS (Buy Online – Return In Store) it simplifies returns management for store employees; it allows online customers to return an item to any store and receive a refund via the original payment method DISCOVER THE O2O MODULE<\/strong><\/span> Manage returns quickly and easily, make your employees’ lives easier and satisfy your online customers.[\/et_pb_text][et_pb_button button_url=”https:\/\/sintra.eu\/lomnicanalita-dello-stock\/” button_text=”Find out more” _builder_version=”4.25.1″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.25.1″ _module_preset=”default” background_enable_color=”off” background_enable_image=”off” custom_padding=”|0px||||” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.25.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.25.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.25.1″ _module_preset=”default” text_font_size=”18px” text_line_height=”2em” global_colors_info=”{}”]<\/p>\n

Ship From Store<\/h2>\n

The store becomes a distribution hub, being able to send the goods directly from the store’s warehouse, ensuring greater availability of the goods online and speeding up the delivery time, improving the customer experience and customer loyalty. DISCOVER THE O2O MODULE<\/strong><\/span> Manage the physical store in order to optimize unsold stock and expand the stock for your digital commerce.[\/et_pb_text][et_pb_button button_url=”https:\/\/sintra.eu\/order-management-system-per-una-customer-experience-di-qualita\/” button_text=”Find out more” _builder_version=”4.25.1″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.25.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/sintra.eu\/wp-content\/uploads\/2024\/06\/Ship-from-Store.png” alt=”Pimcore Product Catalog Management” title_text=”Ship from Store” _builder_version=”4.25.1″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.25.1″ _module_preset=”default” background_color=”#f0f0f0″ background_enable_image=”off” custom_padding=”|0px||||” global_colors_info=”{}”][et_pb_row _builder_version=”4.25.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.25.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.25.1″ _module_preset=”default” text_font_size=”18px” text_line_height=”2em” global_colors_info=”{}”]WHY CHOOSE OUR SOH O20 SOLUTION<\/span><\/p>\n

The advantages of online – offline integration<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.25.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.25.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Improving the shopping experience” use_icon=”on” font_icon=”||fa||900″ image_icon_width=”80px” _builder_version=”4.25.1″ _module_preset=”default” header_level=”h3″ header_font_size=”20px” header_line_height=”1.5em” text_orientation=”center” global_colors_info=”{}”]<\/p>\n

Your customers will be able to reach you when and where they want, establishing a continuous and barrier-free relationship with the brand, adopting whatever method they prefer for purchasing. Ex. Click and Collect. <\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.25.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Increased customer loyalty” use_icon=”on” font_icon=”||fa||900″ image_icon_width=”80px” _builder_version=”4.25.1″ _module_preset=”default” header_level=”h3″ header_font_size=”20px” header_line_height=”1.5em” text_orientation=”center” global_colors_info=”{}”]<\/p>\n

Thanks to a flexible and convenient customer experience journey, thanks to the extreme personalization of the purchasing process, your customers’ satisfaction will increase, thus also increasing their trust.<\/p>\n

[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.25.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.25.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Full control over your data” use_icon=”on” font_icon=”||fa||900″ image_icon_width=”80px” _builder_version=”4.25.1″ _module_preset=”default” header_level=”h3″ header_font_size=”20px” header_line_height=”1.5em” text_orientation=”center” global_colors_info=”{}”]<\/p>\n

You will have constant and consistent control over purchasing data, knowing exactly what your customers want, with the ability to intervene promptly to satisfy their requests.<\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.25.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Enhancement of each sales channel” use_icon=”on” font_icon=”||fa||400″ image_icon_width=”80px” _builder_version=”4.25.1″ _module_preset=”default” header_level=”h3″ header_font_size=”20px” header_line_height=”1.5em” text_orientation=”center” global_colors_info=”{}”]<\/p>\n

With the O2O module, you will be able to monitor and customize all your spaces dedicated to sales, integrating them with each other, thus leaving your customers free choice for purchasing.<\/p>\n

[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.25.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.25.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_button button_url=”#contattaci” button_text=”Tell us about your project” button_alignment=”center” _builder_version=”4.25.1″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.25.1″ _module_preset=”default” background_color=”#222222″ global_colors_info=”{}”][et_pb_row _builder_version=”4.25.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.25.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.25.1″ _module_preset=”default” text_font_size=”18px” text_line_height=”2em” header_2_text_color=”#FFFFFF” global_colors_info=”{}”]<\/p>\n

SINTRA STORIES<\/span><\/p>\n

Success Stories: How We Transformed Companies into Market Leaders with O2O<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.25.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.25.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_blog fullwidth=”off” post_type=”project” posts_number=”4″ show_author=”off” show_date=”off” show_categories=”off” show_excerpt=”off” show_pagination=”off” _builder_version=”4.25.1″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_blog][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.25.1″ _module_preset=”default” background_image=”https:\/\/sintra.eu\/wp-content\/uploads\/2024\/06\/backgrounf-orange-line.png” custom_padding=”|0px||||” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.25.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.25.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.25.1″ _module_preset=”default” text_font_size=”18px” text_line_height=”2em” global_colors_info=”{}”]<\/p>\n

CONTACT US<\/span><\/p>\n

Don’t waste any more time, success awaits you<\/h2>\n

Contact us to find out how to turn your goals into reality.<\/p>\n

[\/et_pb_text][et_pb_button button_url=”#contattaci” button_text=”Start your project” _builder_version=”4.25.1″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.25.1″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ module_id=”contact-us” _builder_version=”4.25.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_row _builder_version=”4.25.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.25.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.25.1″ _module_preset=”default” text_font_size=”18px” text_line_height=”2em” width_tablet=”50%” width_phone=”50%” width_last_edited=”off|desktop” ab_goal=”on” global_colors_info=”{}”]<\/p>\n

Contact Us<\/h2>\n

Fill out the form to receive more information about the product, our team will contact you.<\/p>\n

 <\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.25.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.25.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_code _builder_version=”4.25.1″ _module_preset=”default” global_colors_info=”{}”]\n\t\t\t\t\t\t